Privacy Policy
What we collect when you order, book or write to us, and what we do with it.
Last updated 3 October 2026.
Who we are
This website and the restaurant at 492 9th Ave, New York, NY 10018 are run by Chi Restaurant & Bar Inc. Where this policy says "we" or "us", that is who it means.
Chi Restaurant & Bar Inc. · 492 9th Ave, New York, NY 10018 · (212) 918-1470 · info@chirestaurantnyc.com
Opening hours
Sunday to Thursday: 11:30 AM - 10:15 PM
Friday and Saturday: 11:30 AM - 11:15 PM
Hours can change from time to time. The current hours are always on chirestaurantnyc.com.
What this covers
This policy applies to the Chi Restaurant & Bar website and to the information you give us through it, over the phone, or in the restaurant. It does not cover any third-party ordering or reservation platforms we link to. Each one runs its own policy, and once you leave this site you are covered by theirs.
What we collect
Order details. Your name, phone number, email address and what you ordered.
Enquiries. Anything you type into the catering, events, reservation or contact forms, including the date and size of an event.
Newsletter sign-ups. Your email address, and nothing else, until you unsubscribe.
Consent records. Which permission boxes you ticked, the wording you agreed to, and the date, time and page you ticked them on. We keep this so we can show that any message we sent you was one you asked for.
Basic technical data. Standard server logs, IP address, browser type and the pages requested, kept briefly for security and troubleshooting.
What we do with it
We use it to cook what you ordered, to answer what you asked, to keep you posted on an order or a booking, and to send offers or the newsletter if you asked for those. We do not sell your personal information and we do not rent it. We share a limited amount of it with Google to measure our own advertising, which is described under Advertising and measurement below. We do not hand your details to anyone to advertise their own business to you.
Payment card details are handled by our payment processor and are never stored on our own systems.
Text messages and your mobile number
We text you only when you have asked us to. You can give that permission by ticking the relevant box on a form on this site, by giving us your number and agreeing in the restaurant or over the phone, or by texting us first. Consent is never a condition of buying anything from us.
There are two separate permissions, and you tick them separately:
Order and booking messages. Non-marketing texts about an order, a table, a catering quote or an enquiry you have with us.
Offers and news. Marketing texts: specials, discounts and event nights.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. The full messaging terms, what we send, how often, and how to stop, are in our Terms & Conditions.
Your mobile opt-in is never shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
In plain terms: your phone number and the fact that you opted in are never sold, rented, traded or handed to anyone else to market to you. The only companies that touch them are the ones that send the messages on our behalf and help us run customer service, and they may only use them to do that job for us.
Opting out
Reply STOP to any message from us. We send one message confirming you are unsubscribed, and then nothing else. You can also call (212) 918-1470 or email info@chirestaurantnyc.com and ask. Opting out of marketing texts leaves order and booking messages running, and the other way round: tell us which you want stopped, or say both.
Phone calls
When you give us your number for an order, a booking or a catering enquiry, we may call you or leave a voicemail about it, to confirm a time, ask about an allergy, or tell you something has gone wrong.
We do not make automated, prerecorded or artificial-voice marketing calls unless you have separately given prior express written consent for them, and you can withdraw that consent at any time. We never sell or pass your number to telemarketers. Ask us to stop calling and we add you to our internal do-not-call list; we also honor the National Do Not Call Registry.
We email you order confirmations, replies to enquiries and catering quotes: those are part of doing business with us. We send the newsletter and other marketing email only to people who asked for it.
Every marketing email carries an unsubscribe link and our postal address. We act on an unsubscribe promptly, and in any case within ten business days. We do not sell or rent email addresses. Unsubscribing from marketing does not stop the confirmations and replies for an order you have actually placed.
Who else sees your information
Only companies that do a job for us, under contract, and only the part of it they need:
Our point-of-sale and kitchen ticketing system, so an order reaches the pass.
Our payment processor.
The messaging and email platform that sends our texts and emails on our behalf.
We also hand over information where the law requires it. Beyond that, nothing leaves, and mobile opt-in data does not travel even this far for marketing purposes, as set out above.
If you order or book through a third-party platform, you are giving your details to that platform under its own policy, not ours.
Cookies
Your browser stores small amounts of data locally to remember preferences on the ordering page, such as your basket; clearing your site data removes it. Google Tag Manager and Google Ads also set cookies used for the measurement described below.
Advertising and measurement
We advertise this restaurant on Google, and we measure which of those adverts lead to an order so we are not paying for adverts that do not work. That measurement runs through Google Tag Manager and Google Ads.
When an order is paid for, we send Google the order total, the order reference, and the email address and phone number you gave at checkout. The email address and phone number are hashed in your browser before they are sent, which means Google receives a scrambled value rather than your actual address or number, and uses it only to tell whether the person who placed the order had seen one of our adverts. Google calls this Enhanced Conversions.
We do not send Google what you ordered as a profile about you, we do not use it to advertise other businesses to you, and none of it is used to make decisions about you. If you would rather not be measured this way, most browsers let you block these cookies, and browser extensions that block advertising tags stop it entirely. Blocking it has no effect on your order.
How long we keep it
Order records are kept for as long as our tax and accounting obligations require. Enquiry emails are kept while the enquiry is live and for a reasonable period after. Newsletter subscriptions last until you unsubscribe, which every email links to.
Consent records, the proof that you opted in, and the record of you opting out, are kept for at least four years after you leave the list, because that is how long we may need to evidence them.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. You can stop texts by replying STOP, stop email by clicking unsubscribe, and stop calls by asking. Write to info@chirestaurantnyc.com and we will deal with it. If you would rather talk to someone, call (212) 918-1470. We do not charge for any of this and we will not treat you differently for asking.
Security
We use reasonable safeguards to protect what you give us, and we keep access to it inside the business. No website can promise perfect security, so we do not.
Children
This site is not directed at children under 13, and we do not knowingly collect their information. Our text-message and email programs are for people aged 18 and over.
Changes
If this policy changes, the date at the top of this page changes with it.
Contact
Chi Restaurant & Bar Inc., 492 9th Ave, New York, NY 10018 · info@chirestaurantnyc.com · (212) 918-1470