Terms of Service

Who we are
This site and the restaurant at 492 9th Ave, New York, NY 10018 are run by Chi Restaurant & Bar Inc. Where these terms say "we" or "us", that is who it means. Reach us on (212) 918-1470 or at info@chirestaurantnyc.com.

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Opening hours
Sunday to Thursday: 11:30 AM - 10:15 PM
Friday and Saturday: 11:30 AM - 11:15 PM
Hours can change from time to time. The current hours are always on chirestaurantnyc.com.

Using this site

By browsing or ordering here you agree to these terms. If you do not, please order by phone instead, or eat with us in person.

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Orders
An order is confirmed when we accept it, not when you submit it. We may decline an order because a dish has sold out, or because we cannot cook it safely for a stated allergy. If we decline after taking payment, we refund in full.

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Any times we quote for your order are estimates. We hit them most of the time and we will tell you when we are not going to.

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Prices and payment
Prices on this site are in US dollars and exclude tax and gratuity. We may change prices, but never after an order is confirmed.

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Allergens
Our kitchen handles common allergens, including nuts, dairy, gluten, sesame, soy and shellfish. Dishes are tagged as a guide, and we will adapt what we can, but we cannot guarantee a dish is free from traces of an allergen. If a reaction would be serious, please call us before ordering so we can talk it through properly.

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SMS terms and conditions
These terms govern the text messages Chi Restaurant & Bar Inc. sends from (212) 918-1470. By opting in you agree to them.

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What we send
We run two message programs, and you consent to them separately:

Order and booking messages. Non-marketing texts tied to something you have with us: order confirmations, when your food is ready, table and catering confirmations, a reply to an enquiry, and the odd question about an allergy.

Offers and news. Marketing texts: specials, discounts, seasonal menus and event nights.

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How to opt in
Tick the box you want on a form on this site, ask us in the restaurant or over the phone, or text us first. The boxes start unticked and you tick them yourself. Consent to receive marketing texts is not a condition of buying anything from us. You must be 18 or over, and the subscriber or authorized user of the number you give.
 

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How often
Message frequency varies. Order and booking messages arrive as your order or booking moves along, usually two to four per order. Marketing messages are capped at 6 per month.

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Cost
We do not charge for these messages. Message and data rates may apply: that is between you and your carrier, and depends on your plan.

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How to stop
Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to any message from us and we stop. You will get one message confirming you are unsubscribed, and nothing after that. You can also call (212) 918-1470 or email info@chirestaurantnyc.com and ask. Opting out of one program does not opt you out of the other, so tell us if you want both stopped.

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How to get help
Reply HELP or INFO to any message and we send back our contact details, or call (212) 918-1470 or email info@chirestaurantnyc.com directly.

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Carriers and delivery
Carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular and their affiliates, are not liable for delayed or undelivered messages. Messages may not be deliverable in every area or on every handset, and we cannot promise a message will arrive.

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If your number changes
Tell us, or reply STOP from the old number before you give it up. Otherwise messages meant for you go to whoever gets the number next.

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Privacy
How we handle your number, and the promise that we never share your mobile opt-in with anyone for marketing, is set out in our Privacy Policy.

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Phone calls
Giving us your number for an order, a booking or a catering enquiry means we may call you or leave a voicemail about it. We only call about marketing with automated, prerecorded or artificial-voice systems if you have separately given prior express written consent, which you can withdraw at any time by telling us. Ask us to stop calling and we add you to our internal do-not-call list.

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Email
Order confirmations, replies to enquiries and catering quotes are part of doing business with us and continue while your order or enquiry is live. Marketing email, the newsletter, offers and event announcements, goes only to people who signed up for it, carries an unsubscribe link and our postal address in every send, and stops promptly once you unsubscribe, at the latest within ten business days.

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Cancellations and refunds
Deposits are non-refundable. Cancellations made in advance may be considered for rescheduling, subject to availability.

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Content on this site
The text, photographs, menu and branding here belong to Chi Restaurant & Bar. Please do not reuse them commercially without asking. Linking to us is always welcome.

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Third-party platforms
If you order or book through a third-party platform, that platform's terms govern the transaction, including its refund and dispute processes.

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Liability
Nothing here limits our liability for death or personal injury caused by our negligence, or for anything else that cannot be limited by law. Beyond that, our liability for any order is limited to the value of that order.

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Governing law
These terms are governed by the laws of the State of New York, and the courts of New York County, New York hear any dispute about them.

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Changes
If these terms change, the date at the top of this page changes with them. Carrying on using the site or the messaging programs after that means you accept the new version.

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Contact
Chi Restaurant & Bar Inc., 492 9th Ave, New York, NY 10018 · info@chirestaurantnyc.com · (212) 918-1470